TERMS OF BUSINESS

We are T P Manufacturing Limited T/A Pendock. Registered Office: Unit 1 Woodley Park Estate, 59-69 Reading Road, Woodley, Berks, RG5 3AN. Trading Address: Unit C1, Halesfield 19, Telford, Shropshire, TF7 4QT (number + 44 (0)1952 580 590). Company Registration No. 3796007 | VAT Registration No. GB 304 3644 87. When you (the person named on the order) place an order with us, we will do business with you under the following terms.

Prices

We offer goods directly to the general public for sale through:
Our website www.pendockdirect.co.uk
Our prices are as detailed on our retail website and we reserve the right to change prices at any time

VAT

The prices we quote always include VAT at the relevant rate.

Payment

We offer all our goods on a payment-with-order basis. This means you must pay us when you place the order. We can take payment by most credit cards and debit cards. This must be done at the time of placing the order via the website.

Sending you the goods

We will normally send you your goods within three working days from receipt of your order and payment. The goods become your property as soon as we send them out.

Delivery

We will deliver your order to any address in the UK. For standard delivery, we use a range of national carriers and in most cases you will receive your goods within three working days. If you live in a remote, your delivery may take a little longer. With some of the more remote areas such as the Highlands of Scotland, delivery can take several days.

Receiving orders

Unless we have your written authorisation, we will always need an authorised signature when delivering goods to you.

Availability

We aim to keep enough stock so that we never run out. However, at times when there is unexpectedly high demand, we may unfortunately run out. If this happens, we may delay sending out your order for up to 7 days while we get new stock. We will use the information you have given with your order to let you know about our progress. You may contact us at any time to check on the progress of your order.

Cancellation

If you want to cancel your order, you may do so at any time until we send it out. We normally pack and send out your order in a very short period. If you want to cancel the order, you should do so by email and we will confirm whether we have been able to do this.

30-day refund

Once we have sent out your order, you may return the goods for a full refund, without giving a reason, as long as the goods are with the original packaging, unused and you do so within 30 days of buying them. You will have to pay any costs involved in returning them to us.

12-month guarantee

If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, you may contact us for a refund or to arrange replacement (if we decide) at any time in the first 12 months. All we ask is that you explain what the problem is and give us details of the purchase.  Our guarantee is aimed at giving you extra peace of mind.

Our mistakes

We are constantly updating our products, prices and offers. We are confident of our technology and staff but we realise that we sometimes may make mistakes. If we offer goods for sale incorrectly, we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do this. In these cases, we will contact you and explain the situation. If we cannot sort out the matter fairly with you, we can refuse your order and refund any payment you may have made.

Unexpected circumstances

If things like strikes, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control.

Legal responsibility

Nothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.) We will not compensate for delivery delays or failures that are outside our control. In these circumstances, we will limit what we pay you to a refund of the delivery charges you have paid. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. If you are a trade customer, we will not be legally responsible to you for any business losses.

Law

These terms of business will be governed by English law. Any disputes will be dealt with by the English courts.